Tech Operations Leader

get Instock #

Instock exists to advance the way we move and store physical inventory. Founded in 2020, Instock develops leading fulfillment technology powered by a fleet of identical, lightweight autonomous mobile robots. Our robots are currently moving bins in Toronto, Silicon Valley, and Bratislava (Slovakia). The infrastructure used for storage of plastic bins is simple and decoupled from robots - it’s just a collection of drivable surfaces such as floors, walls, and ceilings. Robots drive on these surfaces with the agility of a car rather than the rigidity of a train. Such flexibility is required to operate successfully in a dense multi-robot environment. This is how we are different from other platforms: minimalist infrastructure means better scalability and unit economics, but it also demands advanced intelligence in the Robot!

About the role #

A squad of Instock’s robots is driven by sophisticated software. The enclosed controlled nature of our grids, compared to applications like ADAS, allows for more predictability and certainty. However, there is still enough stochasticity in the network, hardware, and driving situations to create unforeseen states and conditions. Sometimes a squad of robots finds itself in a state not covered by software and requires human intervention.

As a Tech Operations Leader, you will:

• Diagnose: Be the first line of technical triage and diagnostics of a faulty system behavior.
• Support: Find workarounds and troubleshoot issues to support SLAs and successful operations.
• Plan and recover: Plan recovery and maintenance procedures performed by you and technicians.
• Lead: Lead and manage work of technicians.
• Collaborate: Communicate and coordinate with other teams and colleagues that not on site.

About you #

• You have at least two years of experience working as a robotic deployment specialist, field technician, system administrator, or devops engineer.
• You have worked with and understand version control and issue tracking systems.
• You are fluent with Linux environment and command line terminal.
• You have some experience working with SQL, API testing and API testing tools (e.g. Postman).
• You have some experience in scripting languages such as bash and python.
• You are able to read/analyze logs and apply logic in search of defects and their potential causes.
• You can communicate clearly, be thorough and comprehensive when necessary. You remain calm and clear-headed in stressful situations.
• You are curious, ask questions, and work efficiently in dynamic environments.

Position #

• Full-time on site in Markham, ON, Canada.
• English proficiency is a must have.
• Benefits include competitive salary, paid vacation, paid sick leave, and career development opportunities.

About us #

For the past 14 years, our team has been engineering and operating at the cutting edge of eCommerce fulfillment. We’ve had the privilege to assist 30 leading retailers in the USA and internationally. As operators, we always wanted to have more flexible and agile automation, so we embarked on a mission to radically improve goods-to-person robotics and make it accessible to every fulfillment business. Check out a 3-min video intro: https://www.youtube.com/@instockcom

Our offices are in Silicon Valley, Bratislava (Slovakia), and Kyiv (Ukraine).

Instock is an equal opportunity company and expressly prohibits any form of workplace discrimination based on race, color, religion, gender, sexual orientation, age, genetic information, disability, veteran status, or any other legally protected characteristics.

We’re thrilled to bring onboard individuals passionate about revolutionizing robotics and logistics. If cutting-edge tech, tackling complex challenges, and making a difference resonates with you, we’re eager to connect. Reach out now via careers@instock.com!